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Important Update – 1 June 2020

We are delighted to announce that from Monday, 1st June 2020, Jones Dental’s 3 practices in Wollongong; Unanderra; and Oak Flats will be moving to Level 1 restrictions. This means we will be performing all of our usual procedures with added precautions.

In line with New South Wales Health advice and regulations, we ask that all patients continue to observe social distancing as well as practice proper hand hygiene. Thank you for your continued support and understanding. We hope you and your family stay safe and healthy, and we look forward to seeing your healthy smiles soon!

If you have been confirmed to have COVID-19

  • OR You have travelled internationally within the past 14 days
  • OR You have had any contact with someone who is a confirmed COVID-19 case
  • OR You have ANY of these symptoms: Fever, Cough, Sore Throat, Diarrhoea, Shortness of breath

Do not come directly to our practice.

Please call us before making a booking or attending an appointment as we may recommend you delay any non-urgent dental treatment.

If you experience severe symptoms, call 000 and advise the operator that you are in self-quarantine because of a COVID-19 risk. For more information call the Coronavirus Information line on 1800 020 080 or visit the Department of Health website.

Important Update – 27 March 2020

Due to the increasing community transmission of COVID-19 and increasing restrictions on daily practices in Australia, dental clinics have been advised to limit the care they provide to treatment for dental emergencies and patients requiring urgent dental treatment only. A description of the conditions that qualify are listed below.

What is a dental emergency?

A dental emergency is a situation that requires immediate treatment. This can include:

  • Facial swelling
  • Facial trauma

Both facial swelling and trauma have the potential to affect your airway. Immediate treatment should be sought for these conditions.

What is urgent dental treatment?

Urgent dental treatment involves providing care for conditions that cause significant pain, infection or directly affect your health and wellbeing. This can include:

  • Severe dental pain, usually affecting sleep
  • An abscess or infection within the mouth
  • Tooth fracture where the nerve becomes exposed
  • Dental trauma from accidents or sports causing teeth to be knocked out or moved from their original place in the mouth
  • Medically necessary dental treatment prior to medical or surgical procedures that cannot be delayed
  • Dental conditions that if left untreated may become a dental emergency in 4-6 months.

It is important that you do not attend for treatment if you have been in contact with someone diagnosed with COIVD-19 or are experiencing symptoms including cough, fever, sore throat or difficulty in breathing. We ask you to please attend for treatment alone or bring along minimal additional persons.

Please be assured if you are attending for treatment, that under the guidance of the Australian Dental Association, Jones Dental has implemented further infection control measures to keep you and us safe.

Although the treatments we can provide to you have been restricted for the time being, please know we are here to continue helping you care for your oral health.

Important Update – 24 March 2020

The safety and well-being of our patients and staff is our main priority. We have always maintained a high standard of infection control and are currently taking additional precautions. We continue to monitor the status of COVID-19 nationally and within our community. We are following directives and updates from Department of Health, and the Australian Dental Association.

Based on this current information we are only providing essential dental care. We are here for your urgent and emergency dental needs.

If you are scheduled for an urgent issue we will contact you the day before your appointment to ask screening questions.

If you are feeling unwell with any symptoms of fever, cough, shortness of breath or diarrhoea please phone to reschedule. If you have been overseas on a cruise or in contact with a person with a confirmed case of COVID-19 please self-isolate for 14 days and reschedule treatment for a later date.

Please call one of our surgeries if you have a dental emergency or need immediate care. We will continue to follow the Department of Health Guidelines. For more information use:

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